Purchased items are shipped within 24 hours on business days. Free domestic USPS First Class shipping is provided to addresses in the United States.
Expedited shipping services are offered at the buyer's expense. For expedited domestic shipping, Thompson Guitar & Thrift strongly suggests UPS. We have found that USPS expedited shipping is not as reliable for time-critical items, and has fewer options for recalling or redirecting packages.
Lost or Delayed Packages:
In the event of a shipment moving slowly, 2 weeks must pass from the last scan before actions such as refunds or replacement can be considered. Please note that during busy shipping seasons, USPS will commonly not scan packages in transit. Please consider using other shipping platforms if you need your order in a specific timeframe.
We offer direct shipping to Canada and Mexico via USPS at discounted rates. *International shipping option charges are configured automatically in the shopping cart during checkout, before payment is required. Please note that international orders typically take around 14 days to deliver.
Worldwide customers not in Canada or Mexico can check out our Thompson Guitar & Thrift eBay store and purchase items via the eBay international shipping program: https://www.ebay.com/str/thompsonguitarparts
*Customs Holds can cause delays with any package, and we cannot guarantee delivery on any particular day. Import Taxes / Duties, or other receiving charges cannot be calculated by Thompson Guitar & Thrift, and will not be included with your order. Thompson Guitar & Thrift cannot calculate Import Taxes / Duties, please contact your local Postal Service or Customs Office for information on your Import Taxes / Duties responsibilities.
Apparel, such as shirts and hats are drop-shipped via a 3rd party vendor. This 3rd party will take at least 2-7 days to process orders before they are shipped. Thompson Guitar & Thrift has no control over shipping times or shipping services used by this 3rd party.